How does the rental process work?
When you find a dress you want to rent, you fill out a Rental Agreement with us, in shop. After signing the agreement and paying a down payment for your dress, it is held for the day of your event.Payment info?
At least a 50% non-refundable but transferable deposit* is required on the day you reserve in order to hold your dress. You are more than welcome to pay for the full amount of your dress if you chose to do so; however, only a deposit is required.(* Transferable means the deposit is held for future use at One Stop Dress Shop. Note: deposits can be made void in the case of a no-notice cancellation within 3 days of event or a no-show pick up.)
What are acceptable payment options?
Cash is preferred, but we do accept credit cards (no American Express) and checks. In order to run a credit card, amount must be AT LEAST $30.How do pick-ups and returns work?
Pick-ups are the day before your event. Typically, pick-ups are on Fridays for Saturday school dances; although, special arrangements can be made beforehand at the time of reservation. Pick-ups are ALWAYS after 3:30 PM, regardless of pick-up day.Returns are the Monday following your event between 3:00-7:00 PM. A late fee of $10 per late day will be charged to the renter if dress is not returned on time. We either need adequate turnover time for dresses to be cleaned/repaired between weeks or all dresses back in order to show customers on Tuesdays. Please be conscious that all items are returned, including the heavy-duty hanger and garment bag.
For special circumstances (i.e., cruises, weddings, etc.) arrangements for pick-ups and returns will be made at time of reservation.
